Refund Policy

If you’re not happy with your order, we’re here to help.

Returns

• Returns are accepted within 48 hours of receiving your order.
• Items must be unused, in their original packaging, with proof of purchase.
• Custom or personalized items can’t be returned unless they’re defective.
• For hygiene and safety reasons, opened playdough, slime, and sensory materials can’t be returned.

Damaged or defective items
If your order arrives damaged or defective, WhatsApp us within 24 hours of delivery with photos. We’ll replace the item or refund you at no extra cost.

How to request a return
WhatsApp us at 97754405 with your order number, what went wrong, and photos if possible. Once approved, we’ll arrange pickup. Refunds go back to your original payment method within 5 to 7 business days after we receive the item.