Refund Policy

We take pride in providing high-quality, handmade sensory play products. However, if you are not fully satisfied with your purchase, we’re here to help.

Refunds & Returns:

  • Returns are accepted within 7 days of receiving your order.

  • To be eligible, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

  • Customized or personalized items are non-refundable unless defective.

  • Due to hygiene and safety standards, used playdough, slime, or sensory materials cannot be returned.

Defective or Damaged Items:

  • If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will replace the item or issue a refund at no extra cost.

Process:

  • To request a return or refund, WhatsApp us at 97754405 with your order number, a description of the issue, and photos if applicable.

  • Once your return is approved, we will share drop-off or shipping instructions.

  • Refunds are issued to the original payment method within 5–7 business days after we receive the returned item.

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. What We Collect:

  • Name, email, phone number

  • Shipping and billing address

  • Order and payment information (processed securely via third-party gateways)

  • Social media handles (if you contact us via Instagram)

2. How We Use Your Information:

  • To fulfill and manage orders

  • To communicate updates or promotions

  • To respond to inquiries or customer service requests

  • For internal analytics to improve our products and website

3. Information Sharing:
We do not sell or share your personal data with third parties, except:

  • Service providers like payment processors and delivery companies

  • When required by law or government authorities in Kuwait

4. Cookies:
Our website may use cookies for user experience improvement and analytics. You can disable cookies in your browser settings.

5. Your Rights (Kuwait Residents):
You have the right to access, update, or delete your personal data. Contact us anytime to request changes.

For questions about your privacy, email us at Hello@DesertDoughKW.com

Contact Us

We’re here to help! Whether you have a question about your order, a custom request, or wholesale inquiries — feel free to reach out.

📍 Based in Kuwait
📧 Email: Hello@DesertDoughKW.com
📞 Phone/WhatsApp: 97754405
📱 Instagram: @desertdoughkw
🕐 Business Hours: Sunday–Thursday, 9 AM – 5 PM